FAQ

Shipping & Delivery

How much does shipping cost?

Standard UK Delivery: £2.50 (3-4 working days)
Express Royal Mail 24 Tracked: £3.55 (next-day delivery)
Free Standard Shipping: On all orders over £30

How quickly will my order be dispatched?

All orders are carefully packed and shipped within 24 hours of purchase (Monday–Friday). Orders placed over the weekend will be dispatched on the following Monday.

How long does delivery take?

Standard delivery usually takes 3-4 working days from dispatch and costs £2.50. You'll receive tracking information once your order has been sent so you can follow your parcel's journey.

Do you offer express delivery?

Yes! You can upgrade to Royal Mail 24 Tracked for £3.55 at checkout for express next-day delivery. This service is available Monday–Friday for orders placed before our dispatch cut-off time—perfect for last-minute gifts.

When is shipping free?

Enjoy free standard delivery (3-4 working days) when you spend £30 or more. Please note that express delivery charges still apply if you choose to upgrade to Royal Mail 24 Tracked.

Do you deliver outside the UK?

Currently, we focus on UK deliveries to ensure your cat's treats and gifts arrive fresh and in perfect condition.

Will I receive tracking information?

Yes! Once your order is dispatched, you'll receive an email with full tracking details so you can monitor your delivery in real-time.

Products & Personalisation

What's included in your cat gift boxes?

Each Pawsome Celebrations gift box is thoughtfully curated with premium grain-free treats, catnip pillows, enrichment toys, and other feline favourites. Every box is beautifully presented in eco-friendly packaging—perfect for gifting or treating your own cat.

Can I personalise my gift box?

Absolutely! Many of our products can be personalised with your cat's name or a special message. Look for personalisation options on individual product pages.

Are your treats suitable for cats with dietary requirements?

Yes—all our treats are grain-free and made with high-quality, natural ingredients. If your cat has specific allergies or dietary needs, please check the product descriptions or contact us for guidance.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay for a faster, more secure checkout experience.

Can I change or cancel my order?

Because we dispatch orders within 24 hours, please contact us immediately if you need to make changes. We'll do our best to help before your order ships.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation as soon as your order is placed, followed by tracking details once it's dispatched.

Returns & Refunds

What is your returns policy?

We want you and your cat to be delighted with every purchase. If you're not completely satisfied, please contact us within 14 days of receiving your order. Unopened, unused items in their original packaging can be returned for a refund or exchange.

What if my order arrives damaged?

We take great care with packaging, but if something arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund straight away.

Christmas & Seasonal Delivery

Will my order arrive in time for Christmas?

During the Christmas period, delivery times may be slightly extended due to high demand from Royal Mail. We recommend ordering early to ensure your cat gifts arrive in time for the big day. Orders are still dispatched within 24 hours, but please allow extra time for carrier delays during the festive season.

Contact & Support

How can I get in touch?

We'd love to hear from you! You can reach us via our Contact page, and we'll respond within 24 hours during business days.

Do you have a subscription service?

We're working on launching a monthly cat subscription box—stay tuned for updates!